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Building a winning customer service team

In this learning path you will gain the knowledge and skills to set up and execute a successful customer service program that contributes to building a strong brand and achieving your business goals.
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Reskilling for success

Understand how to represent your skills, availability, and background while defining project expectations with clients.
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Freelance safety

In this course, we'll delve into the world of safe and successful freelancing on Upwork. We'll explore how Upwork prioritizes a secure environment for independent professionals (freelancers) and clients alike. By understanding Upwork's Terms of Service (ToS) and adopting best practices, you'll be well-equipped to protect yourself, build trust with clients, and thrive in this exciting online marketplace.
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Starting your client path

This self-paced learning path equips you with the essential skills to navigate Upwork confidently and begin successful project collaborations with freelancers. Throughout this path, we'll break down the key areas for success on Upwork.
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Profile setup

This learning path will cover the basics of profile setup. You'll learn about the sections included in your Upwork profile, the importance of a completed profile and best practices to keep in mind when creating your profile.
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Smart job searching

This learning path equips you with the knowledge and tools to thrive on Upwork. You'll learn how to identify ideal projects, choose the right clients, and navigate the platform safely and securely.
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Upwork skill certification assessment prep

Get prepared to take an Upwork skill certification assessment
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Craft effective proposals

This learning path equips you with the knowledge and skills to craft winning proposals, ace client interviews, and secure freelance projects on Upwork.

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Profile Customization

This learning path shows you how to optimize your profile with customizations like badges, testimonials, and videos.
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Freelance Overview

This learning path will teach you to navigate the Upwork platform, find ideal projects, and explore different earning models.
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