Desktop app crashes on login (macOs Catalina)

[daniilmakeev]

Hello!

I can't start the Upwork application on my MacBook Air (macOS Catalina 10.15.4), application version 5.3.3.883 (tried both actual version and actual beta).
- start application takes a lot of time (up to 30-50 seconds) before showing me "welcome tips".
- after "welcome tips" it shows the login form
- login form closes after several seconds - I can catch filling my email and password, but it's not enough for filling an answer to the security question. If I don't touch it, it closes too.
- when I open the application again, the login form isn't filled.

[g_vasilevski]

Hi Daniil,

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.

[daniilmakeev]

Any updates?

[JoanneP]

Hi Daniil,

I checked your account, and I can confirm that one of our team members already reached out to you via a support ticket. Please check your ticket number: 28698821. Thank you!