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Does anyone have a VA they're happy with? How did you find them?

brit2122
Active Member
Brittany S Member Since: Oct 31, 2013
1 of 12
I've been looking for a VA for almost a year. I think I've hired like five. I end up ending their contracts almost right away because they will miss a deadline, or they just show that they are completely unable to do the tasks. I spend A LOT of time on my interview process. I have a lot of questions for them, and I even started having them do a little sample project so I can test their capabilities. The last VA I just fired blatantly told me that she missed her deadline because she has another client who gives her more work and pays her more. After I told her that I really, really need someone I can rely on and I have high standards. She promised me I could rely on her. I need a VA! I've spent countless hours trying to find one, but it's just not working for me. I decided I might need to hire someone with a higher rate. The new VA just spent 2.5 hours on a task that should take 30 minutes and missed part of the directions just like the inexpensive ones did. Please tell me what I can do!
g_nembhard
Community Guru
Gillian Michele N Member Since: Mar 15, 2012
2 of 12
Hi Brittany, In general, how much do you pay them? Sometimes it speaks volumes when a VA charges a low rate. Sometimes they don't put 100% into the role because they're not making much money from it. I can't guarantee that a VA charging higher rates would be an ideal candidate, but I think you should definitely look at this option.
marciamalory
Community Guru
Marcia M Member Since: Apr 3, 2013
3 of 12
What tasks are you asking your VAs to do? Maybe they are outside the realm of what should be expected of a VA.
suznee
Community Guru
Suzanne N Member Since: Aug 15, 2012
4 of 12
I guess I can't really add more but pay rate may or not make a difference, but also what are your expectations? You speak about having deadlines not met, but are you setting realistic deadlines for your VA? I know that there are a lot of good VA's out there as well as a lot of not so good. Perhaps look at your interviewing process to see if you are missing something. It is hard to tell sometimes as someone may look good on paper (computer screen) or even be able to interview well, but it does not mean always they can do they job.
marciamalory
Community Guru
Marcia M Member Since: Apr 3, 2013
5 of 12
Have you ever done the job yourself? Clients sometimes say "it's a simple job" or "it will only take a very short time" when they have never actually done it themselves every step of the way. Sometimes there are intermediate steps that you aren't aware of that can make a job take longer than it appears to take. Sometimes people who are good at what they do can make things look easy, when they're not. Or have you done the work so many times that it takes you much less time than it would someone who has less experience (reflected in a lower income)? Regarding missing the directions - sometimes when people don't understand things, they will just agree rather than ask questions because they are afraid you will think they are stupid (this could be especially relevant if you are speaking with someone for whom English is not a first language.) After you give directions, do you ask the freelancer if they have any questions - and make sure they feel comfortable asking and that you won't think worse of them for not understanding everything right away - or to explain what they think you have asked them to do, in their own words? Another option for the deadline - instead of saying "The deadline is ...", ask "When can you have this for me?" This will give you an idea of how long the freelancer honestly thinks the job will take. If the answer is much later then you would expect, you can ask why. I am assuming that when you say a job should take 30 minutes, you don't mean that you send an email at 11:30 and expect to receive a response with the completed job at 12:00. (Only mentioning because we had a client on here recently who thought freelancers did nothing but stare at their emails all day and did not have basic toilet needs.)
ahsan-debika
Ace Contributor
Sheikh Ahsan A Member Since: Oct 31, 2014
6 of 12

Hi Brittany,

 

You are not right. I have seen that the clients are offering low rate. But if you want good work you have pay a good money.

 

I am a VA and I am making clients satisfied by my work

 

Sometimes clients are leaving experienced freelancers. Why ? because they change a good amount of money.

 

If you want to save your money and hire a VA at a low rate, then you have to suffer much.

 

Get a good VA, get good quality of work. 

 

Thanks

junelle
Community Guru
Junelle A Member Since: May 31, 2009
7 of 12

whoa, where did this come from? oDesk fix this please, sheesh.

"If you don't like something, change it. If you can't change it, change your attitude. Don't complain." - Maya Angelou
Try harder, or care less.
leisagood
Active Member
Leisa G Member Since: May 20, 2010
8 of 12

@Sheikh - I agree.  I always say if you pay peanuts (small amount), you get monkeys.

 

@Marcia - I agree with you also.  I see job descriptions asking for a VA when the client really needs an app developer or something entirely different.  I think maybe sometimes they ask for a VA hoping that the person does know how to do the task, but can be paid a VA salary or wage instead of an app developer's wage.  In other words, less money paid out.

rawben
Active Member
Robin B Member Since: May 31, 2015
9 of 12
Pay isn't always the issue! I think too many people want to work from home. Because they can work from home they decide oh I'm going to be a VA. I've had similar issues with deadlines or freelancers not replying to job invitations for a week or two. Back in September and October I was looking to hire a couple VA's and by the end of December all the resumes I had received jad their website taken down and we're no longer offering VA services.

I do the work and need help as my client base has grown. I hired someone to take 26 quotes that I provided (one to two sentences max) into an online program to create a Facebook image to post then reschedule them to post. Took one VA seven hours to do! I was shocked. A simple cut and paste of a text, then save the image and upload. She tells me later she wasn't systematic on creating these. She created one then posted it. Instead of creating the images then post. I didn't realize I needed to suggest this yo her.
abulhossain
Active Member
Abul H Member Since: Jun 22, 2015
10 of 12

Hi Brittany

 

I would like to express my personal opinion here.  The very first thing that you need to do is to see a contractor's profile and find out their job success rate, feedback, video resume etc and if that satisfies your need then call them up for a skype video interview and ask all the questions that you feel is necessary to make an inform decision.  I've been working as an Administrative Consultant for the last five years and what I can say from my experience is that the very first thing that an employer look for is that cheapest hourly rate and believe me when I tell you this, quality comes with money.  I mean you cant expect a Ford Escort to provide with the  prestige of a BMW 700 series car.  So my suggestion to you would be, if you have a stable business and you know that you are growing then look for those VA's that has a high hourly rate because once again "with money comes quality"

 

Thanks

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