Apr 13, 2015 07:57:26 AM Edited Apr 15, 2015 08:54:00 PM by Suzanne N
How would you describe what you believe excellent customer service should be in 3 words?
I thought it might be fun to post what everyone would consider excellent customer service in 3 words. This is not to hard as even if you do not do customer service you have been a customer and know what you want when you call in to get help.
Apr 13, 2015 12:16:17 PM by Garnor M
Thanks for kicking off this discussion Suzanne. I'm going to move it over to the Admin Support category as it seems especially relevant for that area.
Apr 13, 2015 01:15:00 PM by Suzanne N
I wondered where my post went lol.. Couldn't figure out why you would have deleted it.
Apr 14, 2015 02:11:15 AM by minhaaj r
Magician of Words, Diplomat at Heart, Keen Listener and Rapid Learner 🙂
Apr 15, 2015 07:47:43 PM by Pandora H
Thanks for thinking of this, Suzanne.
I gave this some thought, as I have been involved in the industry some, and of course also on the recieving end.
Empowered, Inuitive, Communication Guru
Translation: can instigate change without consulting others, can guess what IS NOT being said in a conversation, and is an excellent communicator.
In my experiance, the second and third skills aren't rare, but combined with the first, that's a rare bird indeed.
May 4, 2015 08:09:36 AM by Vidya P
Hi Suzanne,
Please to be onboard. For me these 3 words are the only definition for excellent customer service, hope you would agree: Exceeding Customer's Expectations.
Atleast for us Mauritian, this is what we believe on. Thanks for this wonderful question.
Regards,
Vidya.
May 23, 2015 04:12:35 AM by asif i
Jun 16, 2015 06:27:31 PM by Nikhil D
From my experience in Customer service, I can say the following:
1. Effective listener: Should be able to 'Listen' than just 'hear' what the customer has to say.
2. Knowledgeable: should know/ be well versed with the product/ service that he/ she is supporting.
3. Customer centric: Should be able to provide solutions or other alternative/ options for the customer, while working within his support policies/ boundaries.
Jun 28, 2019 06:09:15 AM by Olawunmi A
Thank you for asking
For me, excellent customer Service in 3 Words will be
Customer Focused
Effective Communication including good listening
Good Emotional Intelligence
Jun 29, 2019 06:41:49 AM by Preston H
re: "How would you describe what you believe excellent customer service should be in 3 words?"
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