How would you describe what you believe excellent customer service should be in 3 words?
I thought it might be fun to post what everyone would consider excellent customer service in 3 words. This is not to hard as even if you do not do customer service you have been a customer and know what you want when you call in to get help.
Thanks for thinking of this, Suzanne.
I gave this some thought, as I have been involved in the industry some, and of course also on the recieving end.
Empowered, Inuitive, Communication Guru
Translation: can instigate change without consulting others, can guess what IS NOT being said in a conversation, and is an excellent communicator.
In my experiance, the second and third skills aren't rare, but combined with the first, that's a rare bird indeed.
Please to be onboard. For me these 3 words are the only definition for excellent customer service, hope you would agree: Exceeding Customer's Expectations.
Atleast for us Mauritian, this is what we believe on. Thanks for this wonderful question.
From my experience in Customer service, I can say the following:
1. Effective listener: Should be able to 'Listen' than just 'hear' what the customer has to say.
2. Knowledgeable: should know/ be well versed with the product/ service that he/ she is supporting.
3. Customer centric: Should be able to provide solutions or other alternative/ options for the customer, while working within his support policies/ boundaries.