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habiba-arif326
Community Member

I can't access a file sent by my client.

Hi,
My client sent me information related to the task in three .docx files. Whenever I click on the third file, I get this message. My misery doesn't end here. The "Get Help" button is unresponsive as well. I need this file to finish my work. Is there anyone who could help me out? Moderators, please look into this matter asap. Your help would be highly appreciated!!!
Contract ID 24760330
4 REPLIES 4
JoanneP
Moderator
Moderator

Hi Habiba,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Hi,
I still can't access the file. I had provided the chat link via support ticket but no response. Can you please make it quick and ask someone else to check this issue? I have a due date tonight and I don't want to lose this client due to late submission.

Hi Habiba,

 

I followed up with the team, and one of our agents will update your ticket to assist you further. Thank you.

~ Joanne
Upwork

Thank you Joanne. My issue is resolved now.
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