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I can't access a file sent by my client.

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Ace Contributor
Habiba A Member Since: Jul 18, 2019
1 of 5
Hi,
My client sent me information related to the task in three .docx files. Whenever I click on the third file, I get this message. My misery doesn't end here. The "Get Help" button is unresponsive as well. I need this file to finish my work. Is there anyone who could help me out? Moderators, please look into this matter asap. Your help would be highly appreciated!!!
Contract ID 24760330
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Habiba,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Ace Contributor
Habiba A Member Since: Jul 18, 2019
3 of 5
Hi,
I still can't access the file. I had provided the chat link via support ticket but no response. Can you please make it quick and ask someone else to check this issue? I have a due date tonight and I don't want to lose this client due to late submission.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 5

Hi Habiba,

 

I followed up with the team, and one of our agents will update your ticket to assist you further. Thank you.


-Joanne
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Ace Contributor
Habiba A Member Since: Jul 18, 2019
5 of 5
Thank you Joanne. My issue is resolved now.
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