Not receiving emails when clients send a message

[bedcb7ee]

We have started using Upwork again for our audio voice-overs. In the past when a freelancer would message me I would receive an email. Now I am getting nothing. So unless I log into Upwork every day, I don't know if anyone has responded. I had two co-workers in one of the rooms and they both received emails in regards to the discussion, but, the owner of the room and the one who is organizing everything, received nothing. I checked my settings and it says that I should get an email when there is a message sent. The only articles I can find are from 2014, 2015. That's a long time ago. Also I do not see any way to get in touch with an actual person from tech support. 

[BojanS]

Hi Steve,

We apologize for the inconvenience this caused. We’ll have one of our agents reach out to you via a support ticket to assist you with this request.

Thank you for reaching out to us.