Whenever I try to record myself singing (don't ask), I use a free recording software for download on iOS. The file saves as .wav, but there are several other free softwares available that you can download and use to record yourself. You can save it as .wav or .mp3 and upload it to your proposal.
Hope this helps!
Your softskills and abilibity to server the customer should be reflected from your voice. You will deal with n number of customers so make sure you have that patience while you`re on a call if you really want to survive in this customer support industry.
Sr. Operations Manager - Apps4Rent
Over the past few years, I’ve worked with dozens of our new clients at FCR to help them design a quality process for the customer service team that drives the sort of customer experience they want to deliver. Of the many different topics we discuss in those conversations, one of my favorites is asking them to talk about the voice and style we should use when communicating with their customers.
Most clients respond with a handful of words and phrases to summarize this voice and style. They typically say some combination of the following: