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what is the best way to make a customer support voice sample

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Active Member
Bobbi H Member Since: Aug 1, 2016
1 of 9

Can someone please tell me the best way to make a voice sample  for an applacation on a customer support job?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 9

Hey Bobbi, 


Whenever I try to record myself singing (don't ask), I use a free recording software for download on iOS. The file saves as .wav, but there are several other free softwares available that you can download and use to record yourself. You can save it as .wav or .mp3 and upload it to your proposal. 

 

Hope this helps!


-Avery
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Rana J Member Since: May 22, 2018
3 of 9
Search on YouTube.
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Valerie B Member Since: Aug 2, 2016
4 of 9
What kind of things should you say in a sample, I wonder?
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Ace Contributor
Juan P Member Since: Nov 29, 2016
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If you are asking where can you record a voice sample to send to a customer support application, I've found that vocaroo.com is pretty easy to use and send.

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Mohit K Member Since: Apr 20, 2018
6 of 9

Make sure use softskills in your voice sample

mohit kumar
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Adrian G Member Since: May 31, 2018
7 of 9

Your softskills and abilibity to server the customer should be reflected from your voice. You will deal with n number of customers so make sure you have that patience while you`re on a call if you really want to survive in this customer support industry.

 

Adrian Gates

Sr. Operations Manager - Apps4Rent

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Annapurna D Member Since: Sep 15, 2020
8 of 9

Well, there are various free recording software that can be easily available on the internet.




Regards,
Annapurna | **Edited for Community Guidelines**

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Jim M Member Since: Sep 15, 2020
9 of 9

Over the past few years, I’ve worked with dozens of our new clients at FCR to help them design a quality process for the customer service team that drives the sort of customer experience they want to deliver. Of the many different topics we discuss in those conversations, one of my favorites is asking them to talk about the voice and style we should use when communicating with their customers.

Most clients respond with a handful of words and phrases to summarize this voice and style. They typically say some combination of the following:

  • We’re upbeat and friendly.
  • We apologize profusely when things don’t go right or we don’t apologize at all unless it was absolutely our fault.
  • We talk to customers like they’re a friend of a friend. It’s familiar but still professional.
  • If a customer has a problem, we go above and beyond to make it right.
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