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barankind
Community Member

Accident moving the freelancer's offer to an agency and after that JSS is felt down

Hello everybody! The JSS of my agency is fell from 100% to 83%, I want to clarify whether I understand the reason for this correctly.
Here's what happened: the client while sending the offer to my non-exclusive freelancer somehow (accidentally) sent it to the agency. In order not to cancel the offer, we worked it out, and he (the client) made the new offer directly to the freelancer. Since this client was not from an agency one, I decided that this was permissible once - a random mistake. However, after that, the rating of the agency fell from 100% to 83%. Tell me, can a rating fall be related to this incident? Thanks in advance!

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