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Activate Agency Plus shows empty panel.

eduardo_noriega
Active Member
Eduardo N Member Since: Jul 23, 2018
1 of 4

I am trying to buy some connects for my agency.

Now that requires the agency plus membership (it wasn’t the case before) but when I click on the Activate Agency Plus button, it shows an empty panel like in the attached picture.

I already tried using Chrome and Edge. I also tried clearing the cookies of the browser. Nothing worked.

Can someone help?

 

Regards,

Eduardo

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Eduardo,

 

I checked and it looks like one of our agents is already assisting you directly via a support ticket. Please feel free to post any questions you may have on the ticket and the agent will be happy to assist you further. 

~ Joanne
Upwork
eduardo_noriega
Active Member
Eduardo N Member Since: Jul 23, 2018
3 of 4

The problem was that my credit card on record had expired.

As a recommendation (from a software engineer :-)) put a message indicating what the issue was instead of an empty page. That would have saved me from looking for support in the first place.

 

Regards,

Eduardo

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Eduardo,

 

Thanks for sharing your recommendation and I'm happy to hear that you found out what the problem was. I'll share your feedback with the team. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork
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