Adding to agency the freelancer with suspended profile

[barankind]

Greetings, community!
I have a problem, and I hope to solve it with your help. I read similar cases, and did not find a definite answer, so I decided to create my own request. I am the owner of game developing and video production agency. For effective work, I need to add to my team my close friend, photographer and cameraman. Here is a link to her profile **Edited for Community Guidelines**

Some time ago, she registered at the platform, went through authentication and had worked a little  - she made one order as a private person (freelancer), and after that she was inactive for a long time. Apparently, because of this, her profile was blocked. She tried to contact technical support, but to no avail.

Since we are doing a video production department in our agency just now, and since this is a high-class professional who has photo exhibitions in Europe and a lot of merits in current specialisation (I can additionally provide the proofs, if necessary), with whom I made many projects before registering on Upwork, I want this particular person to join my team. I can vouch for it and give my confidence in the uniqueness and necessity of this artist for my team. Tell me, is there a way that does not violate the rules of Upwork that I respect, add her to my team?
Thanks in advance for any response.
Yours faithfully,
Sergey

[g_vasilevski · Accepted solution]

Hi Sergey,

Unfortunately I can't share details for another user with you. But I can confirm that our team reached out to your friend via ticket to assist them further with their account. Thank you.

[barankind]

Thank you a lot! Now we could reach our tem with new excellent freelancer.
Upwork team, you are really great!