Agency Account Suspended

[aurktsc]

I was working with this agency, for some reason the agency head got banned, so basically the agency is no more. I can still access the agency messages, what do I say to the clients? How do I interact with them? How can I get their projects to them now and is it safe to interact through the agency account to message them? What to keep in mind and not do? Please help I am new to this.

[IvygailJ]

Hello Tahmid,

Thank you for reaching out. If you would like to continue working as an independent freelancer, you can choose to leave your agency. Please note that you can only keep your Upwork profile and related work history from your time there, not their entire projects. You can leave your agency through this page. 

[aurktsc]

Thank you for that information, but I am mainly concerned that is messaging my current clients through the agency an issue? For delivering their projects and such.

[IvygailJ · Accepted solution]

Thank you for following up, Tahmid. 

I have converted your posts into a support ticket, and one of our agents will further assist you with your agency concern. You may access your ticket here. 

[aurktsc]

Thank you for the help