Agency Account did not activated

[bilalha]

Hello, I'm a freelancer and I recently created an Agency account and tried to activate Agency plus account. But the issue is when I proceed with Visa Credit Card my payment was declined and Upwork asked for identity verification. However they said we will get back to you within 1 business day, even I did not upload the government ID card. Please help thanks.

[AleksandarD · Accepted solution]

Hi Bilal,

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible.

Thank you.

[bilalha]

This was solved.

[bilalha]

I can't upgrade to Agency Plus account, however, I can upgrade freelancers plus plan.

[BojanS]

Hi Bilal,

A member of the team has addressed your concern already and is awaiting your response. You should be able to access the ticket directly here.

Thank you!