Jun 29, 2020 09:18:29 AM by Aleksandr M
My agency https://www.upwork.com/agencies/~01430e1381791f8ff6 JSS dropped for more than 20% in a last 2-3 weeks. Why it is happening? All last projects was closed with more than 4 stars rating
Jun 29, 2020 10:26:01 AM by Bojan S
Hi Alexander,
There are many factors that go into your JSS calculation including public and private feedback given when the contract is closed, a pattern of contracts without feedback, etc. To learn more details about your Job success score and why it has changed check out this Help Article.
Thank you!
Jun 29, 2020 11:16:08 PM by Aleksandr M
Thank you!
I've reviewed this article before my initial post. It doesn't help at all.
Last 3 projects within 2 weeks was closed with 5 stars feedback but JSS continiously dropping.
How to define what affects JSS in a such way.
Jun 30, 2020 12:08:31 AM by Goran V
Hi Alexander,
Unfortunately we can't share more details about your agency JSS. Please refer to the guide Bojan shared in his post to learn more about the factors included in your JSS. Thank you.
Apr 4, 2022 09:04:48 PM by Bipin K
Hello,
My JSS was 100% but today it was down to 3% (100% to 97%). Everything is going well and my all client reviewed me with 5 stars. Currently, three projects are running. Can you please tell me what is the reason to decrease My JSS?
Thank You
Bipin K
Apr 4, 2022 09:24:03 PM by Petra R
Bipin K wrote: Can you please tell me what is the reason to decrease My JSS?
Private feedback. The stars are irrelevant as the vast majority of clients leave 5 stars by default, even when they weren't happy. That's why the AVERAGE on Upwork is 4.9 stars...
The JSS is determined by the private feedback clients leave while ending the contract.