We have upgraded our account to Agency Plus by paying $20, expecting some connects will be added to our account. When we tried 'Add Connects' it again charged us $1.5 for 10 connects. We were expecting some connects added by upgrading our account to Agency Plus. But we didn't get any connects and its charged again for some connects.
Kindly requesting you to address this issue and getting expected connects in our Agency plus account. Looking forward to your quick reply.
Just to confirm that this is by design. Agency Plus is a monthly subscription for $20.00 (USD) per month that gives agencies access to build their team and purchase shared agency Connects for $0.15 (USD) per Connect. To learn more about this check out this Help Article. Thank you..