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Agency Plus - Unable to process payment

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Active Member
Fabian III A Member Since: Apr 27, 2020
1 of 4

Hi.

 

I tried to make payment for the Agency Plus fee of $20/month.

 

But the transaction always shows failed. Even there's no charge attempt on my Paypal account and Debit Card accounts.

 

Need assistance. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
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2 of 4

Hi Fabian,

 

I would recommend checking out this Help Article and learning more about our accepted Billing Method and how to add one. Thank you.


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View solution in original post

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Active Member
Ryan Nelson R Member Since: Sep 2, 2020
3 of 4

Good day!

 

I am experiencing the same issue. I am an Agency Basic member and would like to upgrade to Agency Plus. I have already tried several cards to pay (some are mine and some are my partners, all of which are visa debit cards- not virtual cards or gift cards) but nothing seems to work. Please help me with this issue. I am really hoping to do business with Upwork and many future clients and freelancers.

 

Hoping for your kind and immediate response.

 

Thank you.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Ryan Nelson,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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