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Agency member can't contact Upwork support

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Active Member
Mikhail K Member Since: Aug 21, 2019
1 of 4

Dear Customer Support,
My agency member account is suspended and he can't contact Customer support.

It looks like website interface issue - every time he clicks on Help and Support link, he gets redirected back to a profile page and can't submit a ticket.

Could you help with that? Let me know if the profile details are needed, so you can contact him directly.
Thanks,
Mikhail

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 4

Hi Mikhail, 

I wanted to check if this is separate from the freelancers that you have discussed in your support ticket with Ticket #26791023? Please let me know so that I can look into this further.


-Avery
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Mikhail K Member Since: Aug 21, 2019
3 of 4

Hi Avery, thanks for the quick reply.
Yes, it is a separate issue from ticket #26791023. The question there was about identity verification and approving my colleague's profiles.

Here I need help for a suspended profile, our developer can't contact Upwork at all.



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Goran V Moderator Member Since: Mar 24, 2017
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4 of 4

Hi Mikhail,

 

I will reach out to you via PM with more details. Thank you.


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