🐈
» Forums » Agencies » Lost information on agency profile
Page options
9d36e0e9
Community Member

Agency portfolio has been deleted.

Hello. All of the projects I added to my portfolio have been disappeared. I haven't logged in to my account for a few days. Has anyone else encountered a problem like this?

9 REPLIES 9
hrayrmovsisyan
Community Member

Hi!
My agency profile information and portfolio items were disappeared.
It looks like a bug. Please help us to restore our information.
https://upwork.com/ag/bressly

Hi Zekeriya and Hrayr,

 

We apologize for the inconvenience this caused you. Our team will reach out to you regarding this issue directly via support tickets and keep you updated.

 

We appreciate your patience while our team is working on fixing this issue.

~ Bojan
Upwork

Our agency portfolio disappeared somewhere between yesterday afternoon and this morning.

https://www.upwork.com/ag/adglobal/

 

We need to restore that information.

Our Agency Profile page does not have a Services section as the various blog and help articles indicate it should have.

https://www.upwork.com/ag/adglobal/

Hi Gabriel,

 

I checked this for you and I see both Services and Portfolio sections of your agency profile. Could you please clear your cache and cookies or log in with another browser to check if you`re seeing these on your end? Let us know if the issue persists.

~ Bojan
Upwork

Hello Bojan,

 

The Services section and Portfolio contents are now present again. This was not a browser cache issue as it was affecting multiple people in 3 different global locations.

 

Who should we call if this happens again? Waiting around for community responses costs time and proposals (and thus, connects).

Hi Gabriel,

 

You can access support options by clicking the Get Help button at the bottom of this page. We'll also be here and happy to assist you in the future.

~ Bojan
Upwork
mary-mccorkle
Community Member

Hi I just encountered the same problem. I spent at least an entire night uploading specific projects, copywriting for them, & the time it took just going through my own entire portfolio was a lot and now its all vanished. Feels crazy. How did you get in touch with an actual rep? 

Hi Mary,

 

I checked your account, and I can see that the portfolio items are displayed on your profile. Could you please try using a different browser, or after clearing your cache and cookies?

~ Joanne
Upwork
Latest Articles
Featured Topics
Learning Paths