Apr 23, 2020 06:00:06 AM by Zekeriya M
Hello. All of the projects I added to my portfolio have been disappeared. I haven't logged in to my account for a few days. Has anyone else encountered a problem like this?
Apr 23, 2020 04:22:55 AM by Hrayr M
Hi!
My agency profile information and portfolio items were disappeared.
It looks like a bug. Please help us to restore our information.
https://upwork.com/ag/bressly
Apr 23, 2020 07:44:54 AM by Bojan S
Hi Zekeriya and Hrayr,
We apologize for the inconvenience this caused you. Our team will reach out to you regarding this issue directly via support tickets and keep you updated.
We appreciate your patience while our team is working on fixing this issue.
Aug 6, 2020 07:51:06 AM by Gabriel S
Our agency portfolio disappeared somewhere between yesterday afternoon and this morning.
https://www.upwork.com/ag/adglobal/
We need to restore that information.
Aug 6, 2020 08:01:37 AM by Gabriel S
Our Agency Profile page does not have a Services section as the various blog and help articles indicate it should have.
Aug 6, 2020 09:15:02 AM by Bojan S
Hi Gabriel,
I checked this for you and I see both Services and Portfolio sections of your agency profile. Could you please clear your cache and cookies or log in with another browser to check if you`re seeing these on your end? Let us know if the issue persists.
Aug 10, 2020 08:13:57 AM by Gabriel S
Hello Bojan,
The Services section and Portfolio contents are now present again. This was not a browser cache issue as it was affecting multiple people in 3 different global locations.
Who should we call if this happens again? Waiting around for community responses costs time and proposals (and thus, connects).
Aug 10, 2020 08:41:06 AM by Bojan S
Hi Gabriel,
You can access support options by clicking the Get Help button at the bottom of this page. We'll also be here and happy to assist you in the future.
Jan 7, 2021 03:08:52 PM by Mary M
Hi I just encountered the same problem. I spent at least an entire night uploading specific projects, copywriting for them, & the time it took just going through my own entire portfolio was a lot and now its all vanished. Feels crazy. How did you get in touch with an actual rep?
Jan 7, 2021 04:59:55 PM by Joanne P
Hi Mary,
I checked your account, and I can see that the portfolio items are displayed on your profile. Could you please try using a different browser, or after clearing your cache and cookies?