Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Agency portfolio has been deleted.

9d36e0e9
Active Member
Zekeriya M Member Since: Apr 23, 2020
1 of 10

Hello. All of the projects I added to my portfolio have been disappeared. I haven't logged in to my account for a few days. Has anyone else encountered a problem like this?

hrayrmovsisyan
Active Member
Hrayr M Member Since: Apr 14, 2020
2 of 10

Hi!
My agency profile information and portfolio items were disappeared.
It looks like a bug. Please help us to restore our information.
https://upwork.com/ag/bressly

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 10

Hi Zekeriya and Hrayr,

 

We apologize for the inconvenience this caused you. Our team will reach out to you regarding this issue directly via support tickets and keep you updated.

 

We appreciate your patience while our team is working on fixing this issue.

~ Bojan
Upwork
gabrielsims
Active Member
Gabriel S Member Since: Jul 17, 2020
4 of 10

Our agency portfolio disappeared somewhere between yesterday afternoon and this morning.

https://www.upwork.com/ag/adglobal/

 

We need to restore that information.

gabrielsims
Active Member
Gabriel S Member Since: Jul 17, 2020
5 of 10

Our Agency Profile page does not have a Services section as the various blog and help articles indicate it should have.

https://www.upwork.com/ag/adglobal/

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 10

Hi Gabriel,

 

I checked this for you and I see both Services and Portfolio sections of your agency profile. Could you please clear your cache and cookies or log in with another browser to check if you`re seeing these on your end? Let us know if the issue persists.

~ Bojan
Upwork
gabrielsims
Active Member
Gabriel S Member Since: Jul 17, 2020
7 of 10

Hello Bojan,

 

The Services section and Portfolio contents are now present again. This was not a browser cache issue as it was affecting multiple people in 3 different global locations.

 

Who should we call if this happens again? Waiting around for community responses costs time and proposals (and thus, connects).

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 10

Hi Gabriel,

 

You can access support options by clicking the Get Help button at the bottom of this page. We'll also be here and happy to assist you in the future.

~ Bojan
Upwork
mary-mccorkle
Active Member
Mary M Member Since: Jan 7, 2021
9 of 10

Hi I just encountered the same problem. I spent at least an entire night uploading specific projects, copywriting for them, & the time it took just going through my own entire portfolio was a lot and now its all vanished. Feels crazy. How did you get in touch with an actual rep? 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
10 of 10

Hi Mary,

 

I checked your account, and I can see that the portfolio items are displayed on your profile. Could you please try using a different browser, or after clearing your cache and cookies?

~ Joanne
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS