Agency's JSS decreasing

[rodion_bezruk]

Hello!

I would gratfull for your help.
Some of my agency's members closed the contracts with 5 stars and great feedbacks, but company's JSS decreased.  We got a success rate of 89% and now it's 87%.
I don't understand & know the reason why agency JSS rate decreasing.

Also, some of agency members didn't get recalculation of JSS. 
For example,this profile  **Edited for Community Guidelines**
She has a long-term conract from February. Also, this dev has closed contracts with great feedbacks, but didn't have recalculation JSS.

I am looking forward to hearing your reply soon.

Thank you so much!

[g_vasilevski]

Hi Rodion,

I would like to clarify that the Job Success Score is calculated on 6-12 and 24 months and the JSS is updated every second week on Sunday.
The agency Job Success Score (JSS) is calculated using the same formula for freelancers. But instead of contracts of just one freelancer, we look at all contracts of the agency's exclusive and non-exclusive agency contractors, ensuring that agencies and agency members have one consistent score. Thank you.