All earnings and connects are gone

[#1]

All me earnings and connects are gone after joining an agency. How can I get the money and connects back??

[#2]

When??

[#3]

Please make it fast because I can not bid on any project and there's no way I can buy connects. Morover it's an agency freelancer account so you will charge me monthly. If I can not use it, what is the point of investing money? Already i have lost a day. 

[#4]

Hi Moumita,

I can see that you`ve already opened a ticket for this and our team will assist you further on your ticket. Thank you.