Is this happening while using the mobile app, or this is via browser? Could you please try the troubleshooting steps shared in this help article? Please let us know if the issue persists so we can check with the team.
Thanks for updating here, Harmandeep. I've requested the assistance of our team. One of our team members will reach out and assist you directly via a support ticket.
Please follow the instructions on your ticket with the number 31665675 on how to troubleshoot our app. If you're still experiencing the same problem, please refer to the email address shared with you on your ticket and reach out to our team directly with more details. Thank you.