Mar 4, 2023 08:22:28 PM by Martin T
My company's based in the UK. I have an agency account and need to add my company's registration number in the agency's account settings area in the section for tax. It's also not possible to raise a ticket, so I'm in a Catch 22 kind of situation, because on the one hand I have valid company with > 10 years history, but will not be able go withdraw my earnings until I add my registration number.
The support bot is absolutely useless, does not forward you to a human when you request it and there is no way to raise a ticket. Very disappointing and I'm not sure how to proceed!
Any advice would be welcome! Thanks in advance!
Mar 5, 2023 10:01:08 AM Edited Mar 5, 2023 08:16:06 PM by Pradeep H
It can be frustrating when you encounter form validation issues like this, but there are a few things you can try to resolve the issue:
I hope this helps, and good luck with resolving the issue!
Mar 5, 2023 10:22:31 AM Edited Mar 5, 2023 10:36:57 AM by Luiggi R
Thanks for your advice!
As a developer myself, I'm aware how form validation works. However, registration numbers vary a across countries and the validation does not take this into account for the UK. Also, it is by no means reasonable, or an option to register a new company, (given that mine already has over 11 years of history!), just so that some stupid form validation can pass.
However, thanks for recommending to write to their support e-mail! After having browsed around Upwork's site for quite a bit, I wasn't able to find how you can raise support tickets and it appears that the easiest way to do so is by sending **Edited for Community Guidelines**an e-mail.