Nov 29, 2020 04:10:55 AM by Dima S
Hello. Here is my https://www.upwork.com/ag/itech4web/ agency profile. I am not able to change the logo. When I upload it - it shows changed, but next time I reload the page - I see the old logo.
Nov 29, 2020 04:29:05 AM by Goran V
Hi Dima,
Please try clearing your cache and cookies or logging in with another browser to update your logo. Thank you.
Dec 2, 2020 08:26:18 PM by Dima S
Dec 2, 2020 08:31:58 PM by Dima S
Dec 2, 2020 09:44:06 PM by Joanne P
Hi Dima,
I'm sorry to hear that it is still not working. I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Mar 9, 2021 03:44:39 AM by Goran V
Hi Michel,
Could you try clearing your cache and cookies or logging in with another browser to upload your logo? Thank you.
Sep 22, 2021 11:27:32 PM by Goran V
Hi Kundan,
Can you try following the troubleshooting steps I've shared in my previous post here:
Jan 12, 2023 06:53:37 AM Edited Jan 12, 2023 06:53:47 AM by Ryan H
Not a single person reported success with this, why are you still suggesting it?
Jan 12, 2023 07:10:00 AM Edited Jan 12, 2023 07:10:31 AM by Ryan H
Here's what actually works, opposed to the suggestion to try another browser 🤣
If you have an agency context AND a client context, your agency logo is overwritten by your client logo.
Go to your client context by clicking your avatar in the account section of your dashboard, then go to your client portal, then again click on your avatar in the top right and select settings. In your Client settings, you will see your company logo.
Update this, and it will also update your agency logo.
If you work for Upwork and you're reading this, please file a ticket with your portal team, this is not a good user experience and the change should be persisted regardless of which context a user has selected. It causes a ton of confusion, as evidenced by this forum post.
Jan 13, 2023 12:35:14 PM by Tojammel H
Kindly grant your agency a moment of respite after modifying the profile picture. It should only take a few hours for the modification to take effect.