Can't create an Agency account

[nikolay-yarovoi]

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

[a7af410c]

Hello! I have the same problem. I have accidentally closed my agency account. My first goal was changing agency name, but I didn't find the way to do it, so I decided to close my current agency account and then create a new one. Now I do not have access to my previous as well as I do not have a possibility to create a new one. What should I do in this situation?

[rakeshmandhan]

Hi Nikolay, I'm facing the same issue as well.

[ArjayM]

Hi Rakesh,

We appreciate you reaching out to us. Arjay here stepping in for Nikolai. I have checked your account and it looks like you already have an Agency that's just been closed, would you like us to reopen the same agency account for you?

[77212d5b]

I'm having the same problem here. Could someone add the agency option to my profile from the Upwork team?

[BojanS]

Hi Dogan,

One of our agents will reach out to you directly to assist you with this request.

Thank you! 

[2efa2ea5]

I having a problem here.Could someone add agency options to my profile from the upwork team ? Thank you.

[BojanS]

Hi Emre,

One of our agents will reach out to you directly to assist you with this request.

Thank you! 

[f6e45f91]

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

I'd like to reopen my old one. 

Thanks in advance.

[f6e45f91]

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

[f6e45f91]

I think it happened because, I've created and closed one a few weeks ago, Can I restore it somehow? 

[AndreaG]

Hi Mikhail,

Someone from our team will reach out to you via support ticket in order to assist you further.

[6daec74d]

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Waiting for feedback.

Thanks in advance.

[AndreaG]

Hi Serge,

You need to update your address before you can create a new Freelancer account. You can do this in Settings > My Info > Company contacts. Once you have a freelancer account to function as the Agency Owner, you should be able to create the Agency account.

[mainbrain_ua]

Hello, I can't create Agenecy too, what should I do?

[NikolaS · Accepted solution]

Hi Oleksandr,

Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.

However, if you want, we can restore your agency account. How do I reach a human in customer support?

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[mainbrain_ua]

Yes, I confirm. Please delete it and provide me possibility to open another one.

[NikolaS]

Hi Oleksandr,

Thank you for following up. I would like to clarify that we can only restore the account you closed. You won't be able to create a new account. If you want to restore the account you closed please let us know and we will be happy to assist you further. 

[mainbrain_ua]

If I will be still able to rename it then ok.

[mainbrain_ua]

Hi.

When will you restore the account?

[759e32fa]

Hi Oleksandr,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you in restoring your your agency profile.

[mohitparkash]

Hi,

I have open agency in past then closed it later , now we want open new agency , is it possible?

[g_vasilevski]

Hi Mohit,

Yes you should be able to open a new agency profile by going to Settings > My Teams > Create a New Profile. Thank you.

[mohitparkash]

HI,

Not getting such option.

PFA the sreenshot.

**Edited for Community Guidelines** 
.

[g_vasilevski]

Hi Mohit,

Our team reached out to you via ticket to assist you further with opening an agency profile. Thank you.

[raja_usman127]

I have the same issue. I want to reopen my Upwork agency but I am unable to find any such option in the Settings.