Can't create an Agency account

[nikolay-yarovoi]

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

[065cd933]

I had accientally closed my agency and I am unable to create a new one. Can anyone please help?

Regards

Joseph Martin

[PradeepH]

Hi Joseph,

Thank you for your message. We can help you restore the same closed agency account. Let us know if you would like us to proceed with reopening your agency account?

Thank you,

Pradeep

[5f8558c8]

HI Pradeep,

Can you please help me - Please restore my agency account

[c8872e82]

I have created a basic agency account and I closed it until my collegues get ready with their accounts. However, now I need to activate that account and I can't find the link to open the account. Kindly help me on this. 

[NikolaS]

Hi Chathurka,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[c8872e82]

Thank you Nikola!

[d5eea495]

Hi, I'd like some assistance in setting up an agency account on upwork. The option is not available. I do have a client account to hire only. 

thanks 

[AndreaG]

Hi Daniel,

Please know that you can only be the Agency Owner for one Agency. It looks like you already have an Agency on your account, but it's been closed. Would you like us to reopen it for you? You should be able to edit the information to fit your new needs.

[d5eea495]

Yes, I'd like for it to be opened so I can access the agency account on upwork. There's the additional account, which has no history, I'd like for it to be deleted. 

[ArjayM]

Hi Daniel,

I am pleased to inform you that your agency account has been restored. Please follow the instructions given in this help article for you to close/erase an account. Let me know if you need further assistance.

[d5eea495]

I only see the option to open a client account, and, not a agency account.

 

[759e32fa]

Hi Daniel,

I'm sorry for the delayed response. I checked your account and found that you already have an existing agency account. To access your agency profile, kindly click on your photo from the home page and select your agency account.

[deafe1fe]

Hey Annie, i Also had an upwork account which i deleted just to start from scratch, but after that whenever I try to sign up with my email it says there's already an account and whenever I try to log in it says wrong username. Please also help me to either restore my previous account or help me out to create a new one.

Since my account is blocked i am emailing from my friends account.

My account email is **Edited for Community Guidelines**

Please reply me asap here or email me

[NikolaS]

Hi there,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via email to share more information. 

Please note that sharing your account information and having multiple accounts is a serious violation of the Upwork Terms of Service.

[choudhurytanay]

Hi Arjay, I closed down my 'just started' agency few months back and I want to restore it. How am I supposed to do that? 

[AndreaG]

Hi Tanay,

Your Agency has been restored as per your request.

[jigarvt]

Hello ,
I am having individual freelancer account 

Previously i linked one agency account but then i had to change agency name so i thought to delete older one and create new but i am not able to see create Agency account button

Please help me

[g_vasilevski]

Hi Jigar,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency profile. Thank you.

[mohammedqabbari]

I have the same problem. can you help me, please?

[NikolaS]

Hi Mohammed,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[970fe008]

I am having the same issue. Can you help me, please? 

[ArjayM]

Hi Ronald,

Thank you for your message. I have checked and looks like you already had a closed agency account. Please note that you can only be the owner of one agency. Let me know if you wish to reopen your agency and I'll be more than willing to assist. 

[970fe008]

I deleted the previous one because I have changed the agency's name. I am looking to reopen the agency with the correct name. 

[AveryO]

Hi Ronald, 

I've asked for the help of the Customer Support Team to reinstate your account. They will reach out to you directly through an email support ticket, which you can access here once it's generated. 

As a gentle reminder, please know that freelancers on Upwork must upload a photo of themselves for their profile photo. It would be best to update your profile photo soon to avoid temporarily putting your account on hold. You may check this article for more information on what type of photo you can upload to your freelancer profile. 

Let me know if you need further help with anything!

[leks_li]

The same problem 😞 Help me pls too