Can't create an Agency account

[#1]

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

[#2]

Hi Aleksandr,

As you can only be the Agency Owner for one Agency, once you've created one, you cannot create another. Please confirm if you'd like us to reopen your Agency for you.

[#3]

Hi Andrea,

Yes reopen it, please

[#4]

Hi Aleksandr,

Thank you for following up and confirming. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#5]

Hi guys, I'm having the same problem. Can anyone please reach out to me? I deleted my agency and cannot create another one. Thank you

[#6]

Hi Raamish,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#7]

Same issue. Deleted an Agency in the past, but cannot restore it or create a new one now.

Can I get someone to either reactivate my deleted agency or allow me to create a new one?

[#8]

Hi Shannon,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#9]

I closed my agency account some time ago, i couldn't create a new one and i found that i have to re open the old one, i would like to change the name also if possible.

Thanks

[#10]

Hi Thami,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#11]

HI Nikola, I also want to restore my agency account and update it. Can you please help me in that.

[#12]

Hello there,

Thank you for your message. I am pleased to inform you that your agency account has been restored now.

Thank you,

Pradeep

[#13]

Hello!

I accidentally deleted the agency page and I want to restore it. I have texted support already, but I didn't receive an answer or any help, but the project was 'solved'.

**Edited for Community Guidelines**

[#14]

Hi Sergii,

Thank you for reaching out to us. I reached out to the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#15]

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

I want to again create an agency account.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

[#16]

Hi Syed,

Thank you for your message. I checked and I see that you had an agency account previously which is closed now. Due to this, you will not be able to open a new agency account. I can help you restore the same agency account if you would like to proceed with the same agency. Let us know how you would like to proceed.

Thank you,

Pradeep

[#17]

Greetings!

I have freelancer account since many years, though I am not very much active. I have created a client account to hire article writers but at same time I can not see option to create an agency account.

I have setup a new team and wish all my team members shall join my agency. But I am getting option to create only client account. Kindly help me to solve this problem. I have attached the screen cap of issue I am facing in my account.

Thanks and regards

Arun...

**Edited for Community Guidelines**

[#18]

Hi Arun Kumar,

Thank you for reaching out to us. it looks like there is an agency account associated with your account and it's now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one. However, if you want we can restore your agency account. Let me know if you wish to proceed with restoring your agency and I'll be more than willing to assist. You can find more information in this help article. 

[#19]

Hi Arjay,

Many thanks for your response. If I remember correctly, the old agency account was in name of X-Company  which I been closed on 2019. My current company is Y-Company which has all registration details and I wish to use this name now on.

Is it possible to change the name of agency along with bank & GST details? if yes kindly restore the old agency account. If not please provide me suggestions what I shall do now.

Warm regards
Arun..

[#20]

Hi Arun, 

It looks like you already have an open ticket regarding your account concern. As your situation is a bit more complex, it would be best to discuss it through a ticket. I have followed up with the team, and they should get back to you soon with more information to help you further.

[#21]

Hi Avery,

I am trying to open the request Id's 35934295 & 35918461 since last 4-5 days but no success. I spent hours but the screens are not loading for me, I can see only preloder. Kindly see the screenshot of the issue.

I wish to change the name of the agency as I have closed the bank account of same long back, and started a new agency with GST no. as per my CA's suggestion. The new agency is proprietory concern in my name and I will furnish all the documents related to same.
Please let me know if this is possible.

Regards
Arun

**Edited for Community Guidelines**

[#22]

Hi Arun,

Yes, you should be able to change the name of the agency by going to Find Work > Agency Profile from the agency account. From there, you can click the "pencil" icon that appears right next to your agency's name to change it. You can check out this help article for more information on how to edit your agency profile.

[#23]

Thank you Luiggi for your help and advice. I will try this option and let you know if there is any issue. This help means a lot to me.

[#24]

I created Agency account a month ago but decided to deactivate it, Now I plan to reactivate it and when I go to my settings --> Contact Info --> Additional accounts, I dont see an option to activate Agency accont there, I only see 'Create client account' button. 

[#25]

Hi Adeel,

I would be happy to help. I would like to clarify that your agency account is now restored as per your request. Let us know if you need further assistance.

[#26]

Hi, I have also closed my agency during my learning period. Can you please reopen my agency.