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Nikolay's avatar
Nikolay Y Community Member

Can't create an Agency account

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Oleksandr,

 

Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.

 

However, if you want, we can restore your agency account. How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~ Nikola

View solution in original post

163 REPLIES 163
Nikola's avatar
Nikola S Retiring Moderator

Hi Nikolay,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Nikolay's avatar
Nikolay Y Community Member

Hello, Nikola!

I have recieved comments from your colleage directly and will be in touch with him.

Thank you!

Nikolay's avatar
Nikolay Y Community Member

Nikola, Good day!

I can't connect with your colleague Ron. 

Unfortunately this problem was not solved.

Bojan's avatar
Bojan S Community Manager

Hi Nikolay,

 

I checked this for you, and you have already responded to your existing open ticket. Please allow time for our team to review the information you've provided and they will update your ticket once they finish. 

 

Thank you for your patience!

~ Bojan
Upwork
Nikolay's avatar
Nikolay Y Community Member

Hello, Bojan!

Support team added the agency to my profile.

Thanks for your help.

Youcef Islam's avatar
Youcef Islam R Community Member

Hello,

I'm having this problem too.

Please, help!

Thanks.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Youcef Islam,

 

At the moment, a user may open and own one agency which is why you can't open another. If you wish to reopen your old agency, let us know.

 

Thank you.

~ Aleksandar
Upwork
Youcef Islam's avatar
Youcef Islam R Community Member

Hi Aleksandar,

I want to open the old agency, but what are the requirements for doing so?

Thanks,
Youcef

Aleksandar's avatar
Aleksandar D Community Manager

Hi Youcef Islam,

 

We'll have one of our agents reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Youcef Islam's avatar
Youcef Islam R Community Member

Thank you, Aleksandar.

Chirag's avatar
Chirag P Community Member

Hello Aleksandar, 

Greetings of the day!! Hope all Upwork team doing well and safe!!

 

I need your help to get a solution regarding creating a New Agency Account. I followed the steps that required to open Agency Account from my Setting menu But I can not show to choose any Agency Account while creating. 

 

Please let me know what steps I need to follow to create Agency Account. Please have a look screenshot and provide me your best support. 

 

Thanks, 

Chirag Patel 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Chirag,

 

I'm sorry to hear you had trouble creating your Agency profile. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Babul's avatar
Babul H Community Member

I am going with the same issues. Also, by mistake, I created "Client Account" -I need to delete this. Can anyone help? Please!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Babul,

 

Do you mean you're not able to create an Agency profile? I checked and it looks like you already have one that's currently closed, would you like to reopen it? Also, regarding the client account you've created, I have closed it as per your request.

~ Luiggi
Babul's avatar
Babul H Community Member

Yes, I want to reopen.

Pradeep's avatar
Pradeep H Retired Team Member

Hello Babul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

Muhammad Bilal's avatar
Muhammad Bilal H Community Member

Hello Bojan,

 

I am unable to create agency, when i went in to the setting to create a Agency account , but It is only showing client account which is used for job posting. I can't create Agency account which is vital and massive to run the business by providing IT servivces being Agency.

Please help support

Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency. Thank you.

~ Goran
Upwork
K M Ershad's avatar
K M Ershad H Community Member

Hello,

I am also can not create an Agency. Do not see any option to create that on Additional accounts.

 

If can someone tell me why, will be much appreciate! I need an agency to be created.

 

Thanks!!

Andrea's avatar
Andrea G Community Manager

Hi K M Ershad,

 

I checked your account and it looks like you already have an Agency that is currently closed, would you like us to reopen it for you?

 

~Andrea
K M Ershad's avatar
K M Ershad H Community Member

Hi Andrea,

 

Yes, you are right!

I want to reopen it.

 

Thanks!

Joanne's avatar
Joanne P Retired Team Member

Thanks for confirming,  K M Ershad. Your agency account will be reactivated from our end. 

~ Joanne
Upwork
Fabiano's avatar
Fabiano A Community Member

I have the same problem. I can't create an Agency account.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Fabiano,

 

I checked your account and it looks like you already have an Agency that was closed in 2016, would you like us to reopen the same agency account for you?

 

Thank you.

Pradeep