Solved: Re: Can't create an Agency account

Nikolay Y · ‎11-06-2020

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account.

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

Pradeep H · ‎05-02-2022

Hi Oleksandr,

Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.

However, if you want, we can restore your agency account. How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~ Nikola

View solution in original post

Nikola S · ‎11-06-2020

Hi Nikolay,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Nikolay Y · ‎11-06-2020

Hello, Nikola!

I have recieved comments from your colleage directly and will be in touch with him.

Thank you!

Nikolay Y · ‎11-09-2020

Nikola, Good day!

I can't connect with your colleague Ron.

Unfortunately this problem was not solved.

Bojan S · ‎11-09-2020

Hi Nikolay,

I checked this for you, and you have already responded to your existing open ticket. Please allow time for our team to review the information you've provided and they will update your ticket once they finish.

Thank you for your patience!

~ Bojan

Nikolay Y · ‎11-10-2020

Hello, Bojan!

Support team added the agency to my profile.

Thanks for your help.

Youcef Islam R · ‎04-01-2021

Hello,

I'm having this problem too.

Please, help!

Thanks.

Aleksandar D · ‎04-01-2021

Hi Youcef Islam,

At the moment, a user may open and own one agency which is why you can't open another. If you wish to reopen your old agency, let us know.

Thank you.

~ Aleksandar

Youcef Islam R · ‎04-01-2021

Hi Aleksandar,

I want to open the old agency, but what are the requirements for doing so?

Thanks,
Youcef

Aleksandar D · ‎04-01-2021

Hi Youcef Islam,

We'll have one of our agents reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Youcef Islam R · ‎04-01-2021

Thank you, Aleksandar.

Chirag P · ‎04-10-2021

Hello Aleksandar,

Greetings of the day!! Hope all Upwork team doing well and safe!!

I need your help to get a solution regarding creating a New Agency Account. I followed the steps that required to open Agency Account from my Setting menu But I can not show to choose any Agency Account while creating.

Please let me know what steps I need to follow to create Agency Account. Please have a look screenshot and provide me your best support.

Thanks,

Chirag Patel

Luiggi R · ‎04-10-2021

Hi Chirag,

I'm sorry to hear you had trouble creating your Agency profile. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

Babul H · ‎04-11-2021

I am going with the same issues. Also, by mistake, I created "Client Account" -I need to delete this. Can anyone help? Please!

Luiggi R · ‎04-11-2021

Hi Babul,

Do you mean you're not able to create an Agency profile? I checked and it looks like you already have one that's currently closed, would you like to reopen it? Also, regarding the client account you've created, I have closed it as per your request.

~ Luiggi

Babul H · ‎04-11-2021

Yes, I want to reopen.

Pradeep H · ‎04-11-2021

Hello Babul,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H.

Muhammad Bilal H · ‎01-19-2022

Hello Bojan,

I am unable to create agency, when i went in to the setting to create a Agency account , but It is only showing client account which is used for job posting. I can't create Agency account which is vital and massive to run the business by providing IT servivces being Agency.

Please help support

Thanks!

Goran V · ‎01-19-2022

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency. Thank you.

~ Goran

K M Ershad H · ‎05-10-2021

Hello,

I am also can not create an Agency. Do not see any option to create that on Additional accounts.

If can someone tell me why, will be much appreciate! I need an agency to be created.

Thanks!!

Andrea G · ‎05-10-2021

Hi K M Ershad,

I checked your account and it looks like you already have an Agency that is currently closed, would you like us to reopen it for you?

~Andrea

K M Ershad H · ‎05-10-2021

Hi Andrea,

Yes, you are right!

I want to reopen it.

Thanks!

Joanne P · ‎05-10-2021

Thanks for confirming, K M Ershad. Your agency account will be reactivated from our end.

~ Joanne

Fabiano A · ‎08-14-2021

I have the same problem. I can't create an Agency account.

Pradeep H · ‎08-14-2021

Hi Fabiano,

I checked your account and it looks like you already have an Agency that was closed in 2016, would you like us to reopen the same agency account for you?

Thank you.

Pradeep