Nov 6, 2020 01:41:10 PM Edited Nov 6, 2020 01:43:44 PM by Nikolay Y
Good day!
I don't have ablility to create "New Freelancer Agency Account", only client account.
Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.
In attachment you can find screenshot.
Waiting for feedback.
Thanks in advance.
Solved! Go to Solution.
May 2, 2022 03:43:52 PM Edited Jan 13, 2024 02:41:00 PM by Pradeep H
Hi Oleksandr,
Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.
However, if you want, we can restore your agency account. How do I reach a human in customer support?
Jun 28, 2022 10:23:21 PM by Yaroslav S
Hello! I have the same problem. I have accidentally closed my agency account. My first goal was changing agency name, but I didn't find the way to do it, so I decided to close my current agency account and then create a new one. Now I do not have access to my previous as well as I do not have a possibility to create a new one. What should I do in this situation?
May 12, 2022 03:10:20 AM by Arjay M
Hi Rakesh,
We appreciate you reaching out to us. Arjay here stepping in for Nikolai. I have checked your account and it looks like you already have an Agency that's just been closed, would you like us to reopen the same agency account for you?
Jan 26, 2022 06:46:38 PM by Dogan I
I'm having the same problem here. Could someone add the agency option to my profile from the Upwork team?
Jan 26, 2022 08:33:44 PM by Bojan S
Hi Dogan,
One of our agents will reach out to you directly to assist you with this request.
Thank you!
Jan 26, 2022 09:43:00 PM by Emre Y
I having a problem here.Could someone add agency options to my profile from the upwork team ? Thank you.
Jan 26, 2022 10:29:56 PM by Bojan S
Hi Emre,
One of our agents will reach out to you directly to assist you with this request.
Thank you!
Feb 28, 2022 03:22:03 PM by Mikhail O
I don't have ablility to create "New Freelancer Agency Account", only client account.
Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.
In attachment you can find screenshot.
Waiting for feedback.
I'd like to reopen my old one.
Thanks in advance.
Feb 28, 2022 03:19:14 PM by Mikhail O
I don't have ablility to create "New Freelancer Agency Account", only client account.
Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.
In attachment you can find screenshot.
Waiting for feedback.
Thanks in advance.
Feb 28, 2022 03:20:45 PM by Mikhail O
I think it happened because, I've created and closed one a few weeks ago, Can I restore it somehow?
Feb 28, 2022 04:14:24 PM by Andrea G
Hi Mikhail,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 20, 2022 03:45:57 PM by Serge I
Good day!
I don't have ablility to create "New Freelancer Agency Account", only client account.
Waiting for feedback.
Thanks in advance.
Apr 20, 2022 04:22:14 PM by Andrea G
Hi Serge,
You need to update your address before you can create a new Freelancer account. You can do this in Settings > My Info > Company contacts. Once you have a freelancer account to function as the Agency Owner, you should be able to create the Agency account.
May 2, 2022 03:43:52 PM Edited Jan 13, 2024 02:41:00 PM by Pradeep H
Hi Oleksandr,
Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.
However, if you want, we can restore your agency account. How do I reach a human in customer support?
May 2, 2022 05:08:23 PM by Oleksandr S
Yes, I confirm. Please delete it and provide me possibility to open another one.
May 2, 2022 06:04:28 PM by NikolaS N
Hi Oleksandr,
Thank you for following up. I would like to clarify that we can only restore the account you closed. You won't be able to create a new account. If you want to restore the account you closed please let us know and we will be happy to assist you further.
May 4, 2022 08:51:07 AM by Annie Jane B
Hi Oleksandr,
Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you in restoring your your agency profile.
Jan 22, 2021 10:42:06 AM by Mohit P
Hi,
I have open agency in past then closed it later , now we want open new agency , is it possible?
Jan 22, 2021 12:19:21 PM by Goran V
Hi Mohit,
Yes you should be able to open a new agency profile by going to Settings > My Teams > Create a New Profile. Thank you.
Jan 22, 2021 12:42:10 PM by Goran V
Hi Mohit,
Our team reached out to you via ticket to assist you further with opening an agency profile. Thank you.
Sep 7, 2021 03:36:12 PM by Usman G
I have the same issue. I want to reopen my Upwork agency but I am unable to find any such option in the Settings.