Nov 6, 2020 05:41:10 AM Edited Nov 6, 2020 05:43:44 AM by Nikolay Y
I don't have ablility to create "New Freelancer Agency Account", only client account.
Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.
In attachment you can find screenshot.
Waiting for feedback.
Thanks in advance.
Solved! Go to Solution.
May 2, 2022 08:43:52 AM Edited Nov 24, 2022 01:47:58 PM by Andrea G
Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.
However, if you want, we can restore your agency account. How do I reach a human in customer support?
Jul 17, 2022 12:13:48 PM by Luiggi R
Yes, you should be able to change the name of the agency by going to Find Work > Agency Profile from the agency account. From there, you can click the "pencil" icon that appears right next to your agency's name to change it. You can check out this help article for more information on how to edit your agency profile.
Jul 17, 2022 09:03:33 PM by Arun Kumar T
Thank you Luiggi for your help and advice. I will try this option and let you know if there is any issue. This help means a lot to me.
Jul 13, 2022 05:21:04 AM by Adeel B
I created Agency account a month ago but decided to deactivate it, Now I plan to reactivate it and when I go to my settings --> Contact Info --> Additional accounts, I dont see an option to activate Agency accont there, I only see 'Create client account' button.
Jul 13, 2022 05:51:14 AM by Nikola S
I would be happy to help. I would like to clarify that your agency account is now restored as per your request. Let us know if you need further assistance.
Jul 13, 2022 01:16:48 PM by Sumeer T
Hi, I have also closed my agency during my learning period. Can you please reopen my agency.
Jul 13, 2022 03:34:41 PM by Arjay M
We appreciate you reaching out. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one. However, I'm pleased to inform you that your agency account is now restored as per your request. Let me know if you need further assistance.
Jul 15, 2022 03:27:01 AM by Shuvoraj B
Hey, Community ,
On my current account I can't open agency it is only showing the client account,
Please reach out and help me ASAP ....
Jul 15, 2022 06:07:18 AM by Pradeep H
Thank you for your message. I see that you had an agency account that is closed now. You will be unable to create another agency account but we can help you to reinstate the closed agency account. Let us know how you would like to proceed.
Jul 15, 2022 06:40:44 AM by Shuvoraj B
Thank you for giving me your valuable time I want to get back my previous agent account please help me back my previous agent account.
Jul 15, 2022 08:11:09 AM by Andrea G
Your Agency has been restored as per your request.
Jul 16, 2022 06:20:40 AM by Shuvoraj B
YES ! I see Thank You.
Please Delete My client Account.
I need another Help.
My projects maybe Hold i can not See My project Please Promote My project.
Jul 16, 2022 11:36:52 AM Edited Jul 16, 2022 11:37:08 AM by Annie Jane B
Thank you for responding. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
As for the projects, I can see that you have 9 approved project catalogs that are visible on your account. The other two are still under review. Please allow 5 business days for our team to review them. Thanks!
Jul 18, 2022 03:06:28 PM by Moiz S
I am having the same problem and i would like to restore my Agency account. Can you help on this?
Jul 18, 2022 04:51:17 PM by Arjay M
Thank you for your message. Your Agency has been restored as per your request. Let me know if you need further assistance.
Jul 19, 2022 05:00:40 AM by Heidy D
Hi, I have a Freelance Account and also an Agency Account but was closed mistakenly. Can you help me to reopen my Agency Account, please?
Jul 19, 2022 05:23:45 AM by Nikola S
I would be happy to help. I would like to let you know that your agency account is now restored as per your request. Let us know if you need further assistance.
Nov 2, 2022 05:15:31 AM by Mark S
Accidently deleted my agency account. How to restore?
What is the way of posting jobs from my agency? There was no option to post job.
I can't compose message to freelancer when I want to find a talent.
Nov 2, 2022 07:56:17 AM by Eric K
Yikes! I doubt there is a restore mechanism/interface. You may just need to recreate it. It will be interesting to hear from upwork as to how to approach this. Also, if they read this thread, please add some additional steps to account deletion so that accidents like this don't happen so easily.
Dec 19, 2022 04:24:08 PM by Alex Z
I'm in the last stage of profile creation, but I can't move forward since another account uses my number. Can you assist, please?
Dec 19, 2022 07:16:07 PM by Arjay M
I'm sorry for the inconvenience of having this error when verifying your phone number. I have shared your report with the appropriate team for further review and one of the members will be assisting you via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed.
May 25, 2022 04:37:53 AM by Hicham E
I would like to create an agency account, but I only found the possibility to create a new client account under the additional accounts section, I already have one client account.
Any help, please.
May 25, 2022 07:52:08 AM by Annie Jane B
Thank you for reaching out to us. To create an agency account, simply follow these steps:
From your freelancer account,
After you create your agency, the Account Menu will be where you can switch between your personal and agency account views. A person can only “own” one agency on Upwork. You won’t be able to make another one.
Jul 4, 2022 03:59:19 AM by Dax J
Hi Annie, I want to restore my agency account and update it. Can you please help me in that.
Jul 4, 2022 04:59:03 AM by Nikola S
Thank you for reaching out to us. I shared your request with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
May 25, 2022 08:29:20 AM by Hicham E
The problem is that I only have the option to create a new client, but the New Agency Account button is missing
May 25, 2022 10:50:03 PM by Annie Jane B
I'm sorry for the confusion. It seems like you already created an agency before hence you don't have the option to create a new one. Can you please confirm if you'd like to reinstate the old agency account?
May 27, 2022 04:26:22 AM by Hicham E
Yes, I would like to restore the old agency. can you help me with this, please?
May 27, 2022 05:49:51 AM by Luiggi R
The agency account has been restored as per your request.
Jun 2, 2022 08:33:40 AM by Umair N
Hello, I entered the wrong initials while making an agency account. I simply closed it without adding anything and proceeded to open it again with the right wording. Unfortunately, the option is not there anymore. Can someone help me to get this resolved?
Jun 2, 2022 09:39:55 AM by Andrea G
Please know that you can only have one Agency account and that's why you're unable to create a new one now. Would you like us to reopen the closed Agency for you? You'll be able to edit the information there.
Jun 2, 2022 10:20:53 AM by Umair N
Yes, Please open back my agency account. I do understand that it's not allowed to create multiple agencies.
Jun 2, 2022 11:05:04 AM by Andrea G
Your Agency has been restored as per your request.
Jul 4, 2022 06:38:48 AM by Daniil A
Hi! I have the same issue. I can't create an agency account for some reason. Sending request to support didn't help. I didn't hear back from them.Could you please check why this option is not available for me? Thanks
Jul 4, 2022 08:08:15 AM by Nikola S
Thank you for reaching out to us. I checked and it looks like there is an agency account associated with your account. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one. You can find more information in this help article.
Let us know if you have further questions.
Jul 8, 2022 02:57:59 PM by Jamal N
same here i also closed my agency account to reopen it sometime later but now i can not find the link to reopen it or create it