Solved: Can't create an Agency account - Page 7

Nikolay Y · ‎11-06-2020

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account.

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

Pradeep H · ‎05-02-2022

Hi Oleksandr,

Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.

However, if you want, we can restore your agency account. How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~ Nikola

View solution in original post

Hicham E · ‎05-25-2022

Hi Annie,

The problem is that I only have the option to create a new client, but the New Agency Account button is missing

Annie Jane B · ‎05-25-2022

Hi Hicham,

I'm sorry for the confusion. It seems like you already created an agency before hence you don't have the option to create a new one. Can you please confirm if you'd like to reinstate the old agency account?

~ AJ

Hicham E · ‎05-27-2022

Hi Annie,

Yes, I would like to restore the old agency. can you help me with this, please?

Thanks

Hicham

Luiggi R · ‎05-27-2022

Hi Hicham,

The agency account has been restored as per your request.

~ Luiggi

Hicham E · ‎05-27-2022

All good. Thanks Liuggi

Umair N · ‎06-02-2022

Hello, I entered the wrong initials while making an agency account. I simply closed it without adding anything and proceeded to open it again with the right wording. Unfortunately, the option is not there anymore. Can someone help me to get this resolved?

Andrea G · ‎06-02-2022

Hi Umair,

Please know that you can only have one Agency account and that's why you're unable to create a new one now. Would you like us to reopen the closed Agency for you? You'll be able to edit the information there.

~Andrea

Umair N · ‎06-02-2022

Hi Andrea,

Yes, Please open back my agency account. I do understand that it's not allowed to create multiple agencies.

Andrea G · ‎06-02-2022

Hi Umair,

Your Agency has been restored as per your request.

~Andrea

Daniil A · ‎07-04-2022

Hi! I have the same issue. I can't create an agency account for some reason. Sending request to support didn't help. I didn't hear back from them.Could you please check why this option is not available for me? Thanks

Nikola S · ‎07-04-2022

Hi Daniil,

Thank you for reaching out to us. I checked and it looks like there is an agency account associated with your account. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one. You can find more information in this help article.

Let us know if you have further questions.

~ Nikola

Jamal N · ‎07-08-2022

same here i also closed my agency account to reopen it sometime later but now i can not find the link to reopen it or create it

Arjay M · ‎07-08-2022

Hi Jamal,

Please know that you can only “own” one agency on Upwork. You won’t be able to make another one. I can see that you've reached out to our team for assistance in reinstating your agency. I highly suggest you continue communicating with our team through this support ticket so that they can assist you more efficiently. Thank you!

~ Arjay

Najeeb K · ‎09-07-2023

Good day! I appreciate your message, but I'd like to clarify that I'm a text-based AI, and I don't have access to attachments or the ability to troubleshoot technical issues with specific platforms or accounts.

However, if you're facing issues with creating a "New Freelancer Agency Account" on a particular platform or website, I recommend reaching out to the platform's customer support or help center. They should be able to assist you in resolving the problem and provide guidance on the specific steps you need to take.

If you have any other questions or need general advice, please feel free to ask, and I'll do my best to assist you.

Najeeb