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» Forums » Agencies » Can't create an Agency account
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Nikolay's avatar
Nikolay Y Community Member

Can't create an Agency account

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account. 

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Moderator

Hi Oleksandr,

 

Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.

 

However, if you want, we can restore your agency account. How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~ Nikola

View solution in original post

163 REPLIES 163
Bojan's avatar
Bojan S Community Manager

Hi Usama, 

 

We’ll have one of our agents reach out to you via a support ticket to assist you with creating your agency account. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Serhii's avatar
Serhii B Community Member

I have the same issue ((
How I can reopen Agency account after closed (orr add new)?

Goran's avatar
Goran V Retired Team Member

Hi Serhii,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency profile. Thank you.

~ Goran
Upwork
Osama's avatar
Osama Q Community Member

Hi, I am having the same problem, I went in the "My Teams' and I can't see such options. Please help!

Goran's avatar
Goran V Retired Team Member

Hi Osama,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency profile. Thank you.

~ Goran
Upwork
Denys's avatar
Denys A Community Member

Hi, I am having the same problem. I cant reopen my agency

Nikola's avatar
Nikola S Moderator

Hi Denis,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Sabahat's avatar
Sabahat A Community Member

I want to reopen my agency or create an agency. Please help me in this matter.

Nikola's avatar
Nikola S Moderator

Hi Sabahat,

 

Thank you for reaching out to us. Your agency account is restored as per your request. Let us know if you need further assistance. 

~ Nikola
Ahmad's avatar
Ahmad T Community Member

Hi, I want to reopen my agency or create an agency. Please help. Thanks!

Nikola's avatar
Nikola S Moderator

Hi Ahmad,

 

Thank you for reaching out to us. I would like to clarify that you can't create a new agency account. I restored your closed agency account as per your request. Feel free to let us know if you need further assistance. 

~ Nikola
Zabrina Angelica's avatar
Zabrina Angelica A Community Member

I tried to create an agency profile yesterday, and accidentally close it, I thought I was editing my profile, but now I can't see the agency button under the additional account in settings. Please help me out
 
Nikola's avatar
Nikola S Moderator

Hi Zabrina,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Ibrahim's avatar
Ibrahim T Community Member

ibrahim_tanveer_0-1654102652276.png

 

Nikola's avatar
Nikola S Moderator

Hi Ibrahim,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Mohammad's avatar
Mohammad T Community Member

Hello, 

 

I had created an agency and later closed it, now neither the link to create a new agency is available nor the old agency is visible for edit/open. It seems the closed agency still exists but not visible to me. 

 

How to delete the closed (hidden) agency permanently? OR make it visible so that I can edit the  detail. 

 

Thanks,

 

Luiggi's avatar
Luiggi R Moderator

Hi Mohammad, 

 

The reason why you can't create another agency profile is that you can only have one. We'll have one of our agents reach out to you via a support ticket to further assist you in restoring your agency.

Thank you.

~ Luiggi
Godswill's avatar
Godswill O Community Member

Hi Luiggi,

 

I have the same problem with my profile. Please can your support team help me restore the agency profile? I deleted it previously.

Nikola's avatar
Nikola S Moderator

Hi Godswill,

 

Thank you for reaching out to us. I would like to let you know that your agency account is now restored as per your request. Let us know if you need further assistance. 

 

~ Nikola
Nisha's avatar
Nisha S Community Member

I am also facing same issue, Can you help me to sort out this issue.

 

Regards,

Goran's avatar
Goran V Retired Team Member

Hi Nisha,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with the agency profile. Thank you.

~ Goran
Upwork
Abhishek's avatar
Abhishek J Community Member

Hello Upwork Team

 

I am also getting the same issue. Please check. My client is waiting to provide me new work invitation on the agency account.


Problem - "I had created an agency and later closed it, now neither the link to create a new agency is available nor the old agency is visible for edit/open. It seems the closed agency still exists but is not visible to me. 

 

How to delete the closed (hidden) agency permanently? OR make it visible so that I can edit the detail. "

 

 

Andrea's avatar
Andrea G Community Manager

Hi Abhishek,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Vinayak's avatar
Vinayak B Community Member

I had Created an Agency account but I wanted to change the name so I deleted it. I want to restore the account please tell me how can I do it?

Best Regard's

Vinayak

Nikola's avatar
Nikola S Moderator

Hi Vinayak,

 

Thank you for reaching out to us. I would like to let you know that your agency account is now restored. Feel free to let us know if you need further assistance. 

~ Nikola
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