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markkrymov
Community Member

Can’t start getting paid as an agency, support problem

Hello everyone I'm very new to the platform.

 

I have created an agency and want to start getting paid, but unfortunately the name of the company is different to the name of the agency here on upwork. It is done intentionally, one of the reasons, being that we don't want to be compared on the rates we provide on and off the platform.

 

It has been almost two weeks since I have added a payment method. Nobody has contacted me. The tickets are being marked as solved right away. I've tried writing to an address freelancesuccess@upwork.com, but heard nothing back.

 

I just need to confirm the bank account by sending the articles of organisation. Unfortunately I have no point of contact with Upwork whatsoever. It makes extremely difficult to operate this way at the start of business. Could you please help me find a way  to contact at work and send them the required documents.

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Mark,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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