🐈 Community
» Forums » Agencies » Cannot add bank account
Page options
lukearntz
Member

Cannot add bank account

Hello,

I cannot add a bank account.  I see other threads with similar issues.  I've tried different browsers (chrome, firefox, chromium) on different operating systems (linux and windows).

 

I posted to a thread a few days ago and got "downvote feedback" with a link to the kb article on how to "get paid" that I've already read numerous times. I don't see any way to reply to that support request. Thanks **Edited for Community Guidelines**, but that did not solve my issue. 

 

When I try to add a checking account (with the correct routing and account numbers) the page recognizes the bank, but I get a spinning feedback that never ends.

 

I would like to get paid for real.  Help would be appreciated.

2 REPLIES 2
lukearntz
Member

Tried the mobile app and that worked.  No idea what's up with the web site for me.

djondinium
Community Manager
Community Manager

Hi Luke,

 

I'm happy to hear that you found a way to add your payment method. I'll check with the team to see why this is happening. If there's anything else you need help with, please let us know.

 

Thank you.

~ Aleksandar
Upwork
Upcoming Events
Dec 13
Succeeding with Clients
Talent Toolbox English
Dec 21
Virtual Community Hour
Community Hour English