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Freelancer cannot join agency

I (agency owner) invited a freelancer as usual. He got an invitation in his email and clicked it. I had an email, saying "xxx has joined your agency". But nothing's changed. I don't see him in an agency roster, and he does not see our agency in the list in the top-right screen corner.

BTW, is this the only place I can post support tickets now? "Get support" just opens dialog with a robot, who just quotes some irrelevant articles, and no way to post a ticket when you have real problems.

Retired Team Member
Retired Team Member

Hi Konstantin, 


Our team will reach out to you via ticket and email as soon as possible to assist you further regarding your team member. If you have any additional questions, feel free to follow up here or directly on your ticket. Thank you.

~ Goran
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