Freelancer demanded 5 Star rating to issue refund

[#1]

**Edited for Community Guidelines** - accepted my project later failed to deliver. Though I agreed to give him additional money that we agreed on and time of 3.5 weeks. Thorugh our WhatsApp communication, **Edited for Community Guidelines** confirmed the full refund via PayPal once the contract is terminated and I have to give 5 Star.

I didn't get what I paid for and waited 2 months - cost me time and money, and **Edited for Community Guidelines** wants to forge the Upwork rating system. Because I didn't give his desired star rating, he isn't refunding me. Attaching the communication.

**Edited for Community Guidelines**

[#2]

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Sanguine T wrote:

Thorugh our WhatsApp communication, XXXX confirmed the full refund via PayPal once the contract is terminated and I have to give 5 Star.

You can't get refunds via PayPal. Any refunds have to be via Upwork. It would be silly to send a refund via Paypal as the freelancer would not get the fees back.

It is also a violation of Upwork's terms of service to negotiate feedback for a refund.

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Sanguine T wrote:

I didn't get what I paid for and waited 2 months - cost me time and money,

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You can dispute within 30 days of the last milestone having been funded. Are you still within that dispute deadline? 

Frankly, the whole thing is very unfortunate and to be fair, both sides have been highly unprofessional.

I'd walk away from the whole mess as you surely have more than the small (relatively) amount you paid.

[#3]

Hi Sanguine,

I'm sorry to hear about your experience. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.