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tintact
Community Member

Hey! I got my first payment and I don't see the balance to get paid

Hello guys!

 

I got my first payment as an agency, and I cannot see the balance to transfer the money to my bank account, if I am missing some part of the process on the contract, please, let me know. 

 

1/ My bank is verified 

2/ I watched the video so, please don't send me the link to see all the videos about how to get pay

3/ I can see my client paid the contract, but it is not in my account.

 

Thanks for reading!!

Cheers!

 

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Enrique,

 

The funds you're referring to have been currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details in your Transaction History

 

Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
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