How to change agency owner?

[Liza Y]

Hello!

Is it possible to change agency owner from one to another? There are an agency and team respectively and I want to change the owner to another person from team.

How can I do it?

Thanks!

[Valeria K]

Hi Liza,

If giving the other person admin permissions isn't enough, you need to contact support and request for the ownership of the agency to be transferred. The team will provide more information about the process.

[Paramjeet S]

Hello!

Is it possible to change an agency owner from one to another? There are an agency and team respectively and I want to change the owner to another person from the team.

How can I do it?

Thanks!

[Joanne Marie P]

Hi Paramjeet,

I checked your account, and I can see that you already have submitted a ticket regarding your concern with transferring ownership of your agency. One of our team members will update your ticket to assist you with your request. 

[Altermyth S]

Hi,

i do have the same issue here. According to your TOS related to account information, i do realize that it seems my account is violating your TOS.

However, since i already created an agency account, i want to transfer my agency ownership to members of the team and delete this account after.

Can you guys help me out, thanks

[Vladimir G]

Hi Altermyth,

Our Customer Support team can assist you with transferring the ownership of your agency to another freelancer but you'll need to complete the required procedure for your account first.

[Altermyth S]

Hi Vladimir, 

can u lead me to the procedure? thanks.

[Vladimir G]

Hi Altermyth,

Please check the notifications our team sent you recently and use the link provided in the most recent one in order to verify your identity.

[Altermyth S]

Hi Vlad,

Unfortunately, i didn't get any notification. 

I add the screenshot in the attachment, it's the preview of all the notifications from this account.

[Vladimir G]

Hi Altermyth,

Our team sent you an email notification, that wouldn't be reflected in your notification list but can be accessed by selecting the question mark icon > selecting Help and Support > My Requests on the Help Center page. Let me know if you need additional help in accessing the team's request.