When you tried to enter the card details, did you see any error message? Could you please try again using a different browser or clear your cache and cookies?
I tried on a different browser and it works but now I am having another error now that says
"your payment cant be processed. Choose the alternative method or try again later"
I tried a couple of times but the same message appears again and again.
I would really appreciate any help
I checked your account and it looks like the transaction has been declined by your card-issuing bank. You might want to check with them so that they can assist you with the specific decline error. In the meantime, you may consider adding a different billing method.
Thanks again for the suggestion Joanne, But I have talked to the bank and they said that my eCommerce transaction was disabled on my card which's why I was not able to proceed with payment. But now even I have enabled the e-commerce transactions, but still I am not able to proceed to the agency plus.
Can you please check again if the issue is on your side? Or do you think I should also enable the International withdrawal/POS transaction for my card?
Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
You can find more information in this help article.
I have talked to the bank several times today just to discuss this issue. But they say it's all clear from their side to do any transaction I want. I have paid the subscription fee to another global company using the same card and it was a successful transaction. That means that there is no issue with the card or on the bank side.
Can you please diagnose the issue I am facing on Upwork?
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More