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I have a problem while trying to upgrade my plan, fees deducted but the plan remained the same

Hello Upwork Community Team, I have a problem I was trying to renew my agency plus account using Visa Card and my bank was informed me that 20 USD was paid to Upwork and on Upwork I got that my Visa card cannot be used. I need to know what I can do in this situation I don't need a refund but I need to active my Agency Plus Account.

Community Manager
Community Manager

Hi Remon,


I checked this for you and looks like your Agency Plus membership plan was successfully activated. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?


Let us know if the issue persists.


Thank you.

~ Bojan

The issue has been resolved. Thanks!

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