Support team,
We have two accounts with you.
- Freelancer account => https://www.upwork.com/freelancers/~01406c1f879e45af8d
- A linked Agency account => https://www.upwork.com/agencies/1854157957993280781/
To begin with I don’t know why we just can’t have an Agency account instead of having to link my freelancer account with the agency account.
The problem however is this.
- I logged in to Uplink using my freelancer account credentials
- Switched to the agency account profile
- I upgraded the plan to an AGENCY+ account from this profile
However, the connects were credited to my freelancer profile INSTEAD OF the agency profile. I tried to resolve this with your unhelpful chatbot which did not connect me to anyone more knowledgeable than the bot to resolve this issue. Hence I CANCELLED THE PLAN. Now promptly my connects have gone down but the money has been LOST.
I feel let down by Upwork for this confusion and for not offering me the proper way out. Is there anything you guys can do to help? My desired outcome is:
- Only have an Agency account
- Have an Agency+ plan to bid for projects.
How can we work together and accomplish this?
Thank you for your help in advance.
