Leave an agency

[Waqar R]

Hi,I joined an agency now i want to leave, but the message showing "Can not leave team. You have active contract or proposal with team." But i have not any active proposal/contract or i cant find it.

[Aleksandar D · Accepted solution]

Hi Waqar,

Thanks for reaching out to us. Our team withdrew proposals on your behalf from the archived proposals list and you should now be able to go ahead and leave the agency. Let us know if the problem persists.

Thank you.

[Waqar R]

that's great surprised to see this quick response & solution. It's solved now

Thanks 

[Alok R]

Hello Aleksandar, 

The same issue is happening with my account. I want to leave my current agency but there is this message keeps coming up "Can not leave team. You have active contract or proposal with team." Even though I have withdrawn from that active candidacy. 

Can you please do something about it? 

Regards

Alok 

[Avery O]

Hi Alok, 

I have shared your account information with the Customer Support Team, and they will get in touch with you to assist you further.

[Analiza C]

Hi Avery,

Can you please help me out. I'm also trying to leave an agency but I keep on getting this message: Unable to leave team, please try again. I don't have any active proposals. TIA.

Thanks,

Analiza

[Avery O]

Hi Analiza, 

It looks like you have one offer that was sent through your agency. You can let your Agency Manager that you would like to leave the agency so that they can decline the offer. Once this is done, you should be able to leave your agency by going to your My Teams page. 

[Analiza C]

Hi, is there another way to leave the agency in cases like the agency's moderator is no longer active in Upwork?

[Goran V]

Hi Analiza,

Your agency manager or owner can decline the offer. Once this is declined you will be able to leave the agency. Thank you.

[Analiza C]

I have contacted the agency manager and there's no response.What will happen if the agency manager is no longer active in Upwork?