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Community Member

Lost my profile stats

Hello Members,


My agency profile has been hit by an unusual yet serious error.


My actual completed jobs were 398+ followed by $60k+ earning, relevant hours, and success rate.


For almost 5 months, it displays 18 jobs and 44 hours however the earning still appears to be $60k+. These stats seem quite unrealistic and I've experienced a serious decline in my response rate.


If there is anyone who has experienced such error, please let me know how do I fix it and how much time does it possible take?


I've opened a ticked on Upwork however there technical team is unable to fix this as yet. 


Please help!

Retired Team Member
Retired Team Member

Hi Nouman,

I`m sorry about the inconvenience this had caused you. 
I checked your account and I can see that you`re communicating with our team on your ticket. Rest assured, our team is working on resolving this as soon as possible as well. 
If you have any additional questions, feel free to follow up on your ticket and our team will assist you further. Thank you.

~ Goran

Thank you Goran for your response. I haven't heard from your team on my last request. Please check my last update on the ticket.

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