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infinity-service
Community Member

Moving connects from freelancer to agency

Hi,

We have bought connects into our freelancer account and we want to move them to our agency account.

Regards,

Infinity Service

7 REPLIES 7
BojanS
Community Manager
Community Manager

Hi there,

 

I checked your account and was not able to locate the purchase you're rendering to. No, connects were purchased on your freelancer account, and just recently you've upgraded your membership plan of the agency account. Now, when you have the Agency Plus plan you should be able to purchase connects under your agency. Feel free to reach back to us if you still need any assistance and please update your profile name as your profile must represent you as an individual.

~ Bojan
Upwork
b75e7c96
Community Member

Hello bojan.s i am business manager of stw services , as i bid  for stw services it show only 3-4 connects while we have 180 connects plz helpimage_2022_09_05T12_54_39_126Z.png

Hi Zakwan,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
infinity-service
Community Member

Hi,

We when we  are bidding we are using our agency account but while bidding it asks us to selct freelancer and later if we get response on messages our messages gose from freelancer profile,

 

We noticed that connects are used from both profiles we had 80 in personal and 80 in our agency profile.

Would like to know if we are using agency profile would like to talk to customers with agency profile not from freelancer one.

Also would need to know as we are just being awarded the project it's awarded to agency or to freelancer bit confuse here.

 

Thanks,

Faisal

Infinity Service Inc.

Hi there,

 

Business managers can submit a proposal on behalf of any agency member. They can edit or withdraw all agency proposals and accept or decline all offers. Agency members can also submit proposals themselves, which will be binding on the agency. All proposals will draw from the agency's collective Connects balance. Please check this help article for more information. 

~ Bojan
Upwork

if we like to bid as agency it's not possible ? one has to select business manager for bidding?

 

Regards,

 

Infinity Service Inc.

Hi there,

 

Once you find a project you're interested in, you can use your agency Connects balance to submit a proposal. If selected for a project, a client will send an agency member a contract offer. The contract will be sent to the agency “owner” and all business managers (if the agency member receiving the offer doesn’t have manager permissions, both the member and their manager will be notified). The agency “owner” and Business Managers can accept the contract, but not non-manager agency members.

~ Bojan
Upwork
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