I checked your account and was not able to locate the purchase you're rendering to. No, connects were purchased on your freelancer account, and just recently you've upgraded your membership plan of the agency account. Now, when you have the Agency Plus plan you should be able to purchase connects under your agency. Feel free to reach back to us if you still need any assistance and please update your profile name as your profile must represent you as an individual.
We when we are bidding we are using our agency account but while bidding it asks us to selct freelancer and later if we get response on messages our messages gose from freelancer profile,
We noticed that connects are used from both profiles we had 80 in personal and 80 in our agency profile.
Would like to know if we are using agency profile would like to talk to customers with agency profile not from freelancer one.
Also would need to know as we are just being awarded the project it's awarded to agency or to freelancer bit confuse here.
Infinity Service Inc.
Business managers can submit a proposal on behalf of any agency member. They can edit or withdraw all agency proposals and accept or decline all offers. Agency members can also submit proposals themselves, which will be binding on the agency. All proposals will draw from the agency's collective Connects balance. Please check this help article for more information.
Once you find a project you're interested in, you can use your agency Connects balance to submit a proposal. If selected for a project, a client will send an agency member a contract offer. The contract will be sent to the agency “owner” and all business managers (if the agency member receiving the offer doesn’t have manager permissions, both the member and their manager will be notified). The agency “owner” and Business Managers can accept the contract, but not non-manager agency members.