Apr 8, 2021 05:11:24 AM Edited Apr 8, 2021 05:38:58 AM by Goran V
Hi Upwork Support
My Agency Name is Softlogique IT Solutions Private Limited
Every month I pay Upwork Membership fees but no connection gets credited to my account.
I email on Upwork support team but no response from their end.
Please help me there is not chat support option in help center
**Edited for Community Guidelines**
Apr 8, 2021 10:25:29 PM by Arindrajit D
I am old user of plus plan after paying the fees of that plan no connects are allotted to my account
Apr 8, 2021 11:24:10 PM by Joanne P
Hi Arindrajit,
I checked your account and I can see that you are an exclusive member of your agency. For exclusive agency members, Connects are drawn directly from your agency account. Exclusive agency members do not have the option to submit proposals as individual freelancers. Here's the help article for more information.
Oct 8, 2022 05:54:57 AM by Annie Jane B
Hi Rasma,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 23, 2022 08:42:00 PM by Rasma B
I am completed ID verification. my account has been suspended please review my accounts.
Oct 23, 2022 10:12:47 PM by Pradeep H
Hi Rasma,
Thank you for your message. I see that you have already submitted your documents and it is under review with our team. One of our team members will reach out to you viato the same support ticket as soon as possible and assist you further.
Thank you,
Pradeep