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Need Help for my upwork profile

kmish
Active Member
Arindrajit D Member Since: Dec 9, 2019
1 of 4

Hi Upwork Support 

My Agency Name is Softlogique IT Solutions Private Limited

Every month I pay Upwork Membership fees but no connection gets credited to my account.

I email on Upwork support team but no response from their end.

 

Please help me there is not chat support option in help center

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Arindrajit,

 

I would like to clarify that this is by desing. Once you're upgraded to our Plus plan, you will be able to purchase Connects and use them to send proposals. Thank you.


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kmish
Active Member
Arindrajit D Member Since: Dec 9, 2019
3 of 4

I am old user of plus plan after paying the fees of that plan no connects are allotted to my account

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Arindrajit,

 

I checked your account and I can see that you are an exclusive member of your agency. For exclusive agency members, Connects are drawn directly from your agency account. Exclusive agency members do not have the option to submit proposals as individual freelancers. Here's the help article for more information. 


-Joanne
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